Quality Policy

Mission, Vision & Basic Goals

Vision

To introduce the comfort of Lazzoni to people with refined tastes living in metropolises around the world and expand the eclectic style of the brand globally

Mission

To be a 'lovemark' with our unique designs, top quality products, project management, employees who immersed Lazzoni culture and unconditional customer satisfaction by exceeding expectations.

Basic Values

Top Quality Products & Designs

We are Turkey's top furniture brand, pioneering in design, setting trends and offering tailor made solutions to out customer.

World Metropols

We are located in furniture hotspots of big cities around the world

Unconditional Customer Satisfaction We are there for our

We are there for our customers. We have solution oriented approach to our customers in before and after sales service.

Human Resources

We are working with a group of people who are honest, open to communication and embraced Lazzoni`s vision and work ethics.
CHIEF EXECUTIVE
Yasar Kababulut
Quality Policy
LAZZONI has espoused the following principles;
Manufacturing custom made designs,
Providing top quality products and services of high standards,
Demonstrating first class craftsmanship combined with up to date technology,
Prioritising unconditional customer satisfaction with our highly qualified staff who embraced Lazzoni’s fundamental values and culture,
Becoming a lovemark by achieving desired results through constant improvement of our quality system
CHIEF EXECUTIVE
Yasar Kababulut
Customer Satisfaction Policy
As Lazzoni, We guarantee
To provide our customers with channels of communication where they can express their expectations, complaints, suggestions and satisfaction.
To be open to all sorts of demands and dissatisfaction and keep them confidential while handling them with a customer-oriented approach and the principles of utmost objectivity, transparency, accessibility, confidentiality and reliability.
To keep following our philosophy of constant improvement and development throughout the whole production process with our expert staff
To produce solutions to customer expectations while working within the framework of laws and regulations.
To establish a customer-company relationship that is strong, accurate, clear and continuous
Chief Executive
Yasar Kababulut
Complaints Handling Policy
As Lazzoni,
We aim to make every effort in dealing with the customer complaints and constantly improve ourselves to provide the highest possible quality of service. We take the following steps in handling and responding to customer complaints:
As Lazzoni, We aim to make every effort in dealing with the customer complaints and constantly improve ourselves to provide the highest possible quality of service. We take the following steps in handling and responding to customer complaints
Allowing our customers to channel their complaints with great ease and follow them up throughout the process.
Guaranteeing that all the pecuniary and non-pecuniary damages will be compensated in a satisfactory manner
Aiming to deal with the customer complaints as soon as possible
Striving to do our best to deal with customer complaints and empathising with them to better understand their expectations rather than losing their trust
Embracing an apologetic approach towards the complaints.
Within this policy, we take the following actions in dealing with customer complaints: updating the customer of the ongoing process, fixing, replacing the parts, product replacement and returns.
Chief Executive
Yasar Kababulut